Health Systems and Services


What services, information and organisations offer Health Support. What are the difference between the difference health services. What other services are available online and over the phone to support our communities and their members.

We will explore living in Australia and using Healthcare and Other services – and your rights and responsibilities to accessing service, when to call 000, when to go to Emergency, When to go to your GP, and more!


    Many of our health services in Australia are covered by the Medicare System, there is a gap to pay on some services, depending on the medical professional you see. If you are here from Overseas, your insurance should cover medical costs, but check with your insurance provider.

    However, in an emergency, anyone can be treated at our hospitals or by emergency services.

    AFTER HOUR SERVICES by Adelaide PHN – A guide to who to see for what type of illness and what is available to you (during the day and night)

    HEALTH DIRECT – Free 24 hour Australian health advice you can count on Call 1800 022 222

    Or check online here:

    Download the App here:

    SA HEALTH – Government Department and Services overseeing health in South Australia. You can find services, resources and information here:

    If it is a medical emergency call Triple Zero (000) now.




    Keeping our children safe is so important, and many situations where children present to emergency services and medical services can be avoidable by keeping our homes and lives kids safe.

    Kidsafe Australia provides training, resources and information for our community to make us aware of the risks and keep our children safe.





    Contact Kidsafe SA:

    Level 1, Gilbert Building/Zone A
    (opposite the Playdeck and next to the Starlight Express Room)
    Women’s and Children’s Hospital.

    72 King William Rd,
    North Adelaide South Australia 5006.

    Phone: (08) 8161 6318



    MY HEALTH RECORD – My Health Record is an online summary of your key health information. When you have a My Health Record, your health information can be viewed securely online, from anywhere, at any time – even if you move or travel interstate. You can access your health information from any computer or device that’s connected to the internet 1800 723 471.

    MEDICARE – Medicare is Australia’s universal health insurance scheme. It guarantees all Australians (and some overseas visitors) access to a wide range of health and hospital services at low or no cost. Find out what we’re doing to improve Medicare for all Australians 132 011.

    NDIS – NATIONAL DISABILITY INSURANCE SCHEME – There are around 4.3 million Australians who have a disability. Within the next five years, the National Disability Insurance Scheme (NDIS) will provide more than $22 billion in funding a year to an estimated 500,000 Australians who have permanent and significant disability. For many people, it will be the first time they receive the disability support they need. The NDIS can provide all people with disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries and schools, as well as information about what support is provided by each state and territory government 1800 800 110

    NDIS Multicultural Strategy

    MY AGEDCARE – My Aged Care is the Australian Government’s starting point on your aged care journey. Find and access the government-funded services you need1800 200 422 .



    Domestic Violence in Australia is illegal and against the law. In Australia services for Domestic Violence are free. It is important to know who to call & contact for support.

    In an emergency, immediate danger, call triple zero (000)

    South Australian Domestic Violence Crisis Line 1800 800 098 (24Hour service for Crisis Counselling, support and referral to safe accommodation)
    1800RESPECT 1800 737 732 (24Hour service for counselling and support to anyone experiencing domestic and family violence and/or sexual assault)
    Men’s Referral Service 1300 766 491 (for support services to manage conflict and anger, relationship issues and violence in families)
    MensLine Australia 1300 789 978
    Victim Support Service 1800 842 846
    Kids Helpline (5-25 years of age) 1800 551 800
    Lifeline Australia 13 11 14 (for 24Hour crisis support and suicide prevention services)
    Relationships Australia South Australia 1300 364 277
    Women’s Legal Service (SA) Freecall Advice 1800 816 349
    Go Directly to the local police station, hospital or emergency service.





    MCCSA Community Connector Program – Port Adelaide Enfield

    The Multicultural Communities Council of South Australia (MCCSA) supports CALD people with disability, their families and carers, to understand and to engage with the NDIS and the disability sector in general.

    MCCSA offers community engagement capacity building activities, individual support, as well as information sessions and workshops for staff members/bicultural workers of ethnic and multicultural community organisations to better understand the system and to build working relationships with the NDIS partners and other sector experts/ to be effective in the NDIS/disability sector.

    MCCSA works collaboratively with the National Disability Insurance Agency (NDIA), the NDIS partners in the community as well as other community organisations and CALD stakeholders that can offer valuable supports, information and resources, which support CALD communities in accessing the NDIS and help tackle access barriers and challenges they may face.

    This work is funded through the national NDIS Community Connector Program by the National Disability Insurance Agency (NDIA).

    For more information, please contact: Hanaa Grave, Project Officer – Community Connector Program P: (08) 8213 4611 E:

    Community Connector services will include:

    1. providing Assertive Outreach to CALD communities
    2. providing education and awareness about disability to CALD communities
    3. linking potential Participants to existing NDIS offices including using online platforms and resources
    4. supporting potential Participants and their representatives to attend relevant appointments
    5. building connections between potential Participants and PITC or NDIS
    6. providing information and support to help potential Participants understand, access, and utilise the NDIS services
    7. providing advice to the NDIA staff and PITC regarding culturally sensitive approaches and culturally specific barriers





    PB EE Cultural Linguistic Diversity Strategy 2018 PDF


    Easy to Read English Guides:

    Understanding NDIS  Understanding the NDIS Booklet Easy To Read 1 PDF

    Planning NDIS Planning Booklet Easy to Read 2 PDF

    Using your NDIS Using your plan Booklet Easy to Read 3 PDF


    FEROS CARE PH: 1300 986 970 or 131 450

    Feros Care has translated video’s about the role of LAC (Local Area Co-ordinators) here:

    BAPTCARE  1800 960 595

    Baptcare is an NDIS Partner in the Community in various locations in South Australia and Tasmania delivering Local Area Coordination (LAC). We help people with disability get the supports they need to live the life they want and be included in their community.

    MISSION AUSTRALIA 08 8374 8410

    NDIS Local Area Coordination supports people with a permanent and ongoing disability. As defined under this agreement and the Disability Services Act 2011.

    KUDOS SERVICES 1300 931 190

    Kudos supports and celebrates every child and young person with a disability – from early intervention to ongoing specialist therapy.


    Uniting SA has translated documents about the NDIS here:

    Translated NDIS Information

    Australians from a culturally and linguistically diverse (CALD) background have a lower participation rate in the National Disability Insurance Scheme (NDIS).

    UnitingSA is seeking to raise awareness about the NDIS and other disability services among people from multicultural backgrounds.

    These translated fact sheets have been developed to provide language-specific information to help CALD communities get started with the NDIS.


    Safeguarding and promoting the rights and interests of people with a disability, their families and carers.

     Carers SA

    Carers SA provides support to unpaid carers across South Australia. From April 2020, under the Government’s new carer support model, Carers SA will be the main provider of services for South Australia’s 250,000 unpaid carers. With 30 years of experience, Carers SA provides unpaid carers with a range of support services including carer support planning, emergency respite, peer support and coaching, in-person counselling and tailored financial packages. Carers are at the heart of everything we do. We want your contribution to be valued and your voice to be heard.

    For advice, you can contact us:

    • By phone on 1800 422 737
    • Use our online chat from 9am – 5pm weekdays (or leave a call back message)
    • By sending an email to or
    • By completing our contact form

    We look forward to hearing from you.

    Safeguarding Task Force

    The State Government announced a 12-member task force to examine gaps in oversight and safeguarding for people living with disability in South Australia.

    The task force, appointed by the Minister for Human Services and co-chaired by Disability Advocate, Dr David Caudrey and Disability Rights Advocate, former MLC, Kelly Vincent, will make swift recommendations to the Federal and State Governments. You can email the Task Force at


    The South Australian Equal Opportunity Commission (EOC)

    EOC is an independent statutory body with responsibility under the South Australian Equal Opportunity Act 1984  to:

    • Promote equality of opportunity between citizens of South Australia.
    • Prevent certain kinds of discrimination based on sex, race, disability, age or various other grounds.
    • Facilitate the participation of citizens in the economic and social life of the community.

    Telephone: (08) 8207 1977 or for Country Callers on 1800 188 163

    Please leave a message and you will receive a call back.


    Human Rights Commission – Disability Rights



    AMPARO Advocacy

    AMPARO supports people from CALD backgrounds with disability to better understand disability in an Australian context.  Factsheets translated into 33 community languages and are also available as audio visual translations in eight of these community languages. Go to: For more information, contact:

    Australian Federation of Disability Organisations (AFDO)

    AFDO is a Disabled People’s Organisation (DPO) controlled by people with disability (at least 51% of people with disability at the Board and membership levels).  It aims to increase people’s understanding of the NDIS and boost their confidence in accessing the scheme. Current work is focused on building an inclusive (NDIS) and making sure that people with disability are central to its design and implementation. For more information, contact:

    Disability Loop

    Disability Loop is the online face of the AFDO National Disability Insurance Scheme (NDIS) website. It is designed to make information about the NDIS easy to find, easy to use and as accessible to as many people as possible. For more information, contact:

    National Multilingual Disability Hub

    Settlement Services International’s multilingual hotline and website provides relevant and easily accessible information on disability and the NDIS in 14 languages: Arabic, Assyrian, Bangla, Cantonese, Farsi, Greek, Italian, Macedonian, Mandarin, Nepali, Spanish Tamil, Urdu, and Vietnamese. For more information, contact:



    Translations and Interpreter Services (TIS)

    Interpreting support for NDIS Participants. Participants from culturally and linguistically diverse backgrounds may require assistance to access translation and interpreting services in order to implement the supports available in their National Disability Insurance Scheme (NDIS) Plan. If participants or their parents or carers have English as a second language, assistance from the National Translation and Interpreter Services (TIS National) is available to assist with translation. For more information, contact : 13 14 50



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